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國外的 Professional Services 已經全面與 IT產業結合
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Merchandiser
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凡間
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Merchandiser

目前在國外的 Professional Services 已經全面與 IT產業結合,不再採單純顧問模式進行業務。以下介紹的是最新動態:

Services Industry Summit  服務產業高峰會議

從幾項的主題可以看到:

(1)Strategies for Effective Practice Management

(2)Building Professional Services within a Product Company

(3)Measuring the Effectiveness of Professional Services

(4)The Keys to Selling Professional Services

(5)Effective Talent and Career Development for Professional Services Staff

第二項與軟體產品公司建立專業分工,顯示從顧問角色轉型企業e化服務的趨勢已經非常明顯。

從會議日程表內我們可以瞭解目前正在如火如荼的議題,尤其是大型軟體公司應該注意學習的方向。

Tuesday, October 7, 2008 - CONFERENCE (DAY 1)

Grey Line
8:00 - 8:30 am
BREAKFAST - Meet & Greet
8:30 - 9:00 am
Welcome & Introductions
9:00 - 10:00 am

KEYNOTE ADDRESS
Rajesh Setty - President, Suggestica, Inc.

 
10:00 - 10:15 am
MORNING BREAK
    
10:15 - 11:15 am
Support Services Track
 
Professional Services Track
Developing a Collaborative Global Support Environment - It Takes A Village
Presented by: Andy Westlund
North America Support Director
Mentor Graphics Corporation
 
Turning the Corner from Software - Driven to Services Led
Presented by: Liz Murphy
Vice President, Professional Services
Datatel, Inc.
11:15 - 12:15 pm
Support Services Track
 
Professional Services Trackspacer

Transforming from a Product Centric to a Customer Centric Organization
Presented by: Beth Martinko
Vice President, Customer Success
Avid Technology

 
Everybody Sells Services
(at Least They Should!)

Presenter by : Jim Alexander
Founder
Alexander Consulting
12:15 - 1:30 pm

LUNCH (Provided)

1:30 - 2:30 pm
Support Services Track
 
Professional Services Track

Presented by: Jim Moore
Vice President Support
Sage Software

  
2:30 - 3:30 pm
Support Services Track
 
Professional Services Track

Presented by: Todd Abney
Director Global Customer Support
Novell, Inc.

  
3:30 - 3:45 pm
AFTERNOON BREAK
3:45 - 4:45 pm
Support Services Track
 
Professional Services Track

 

  
4:45 - 5:00 pm
WRAP UP
6:30 - 7:30 pm
Cocktail Reception
 
Grey Line
Wednesday, October 8, 2008 - CONFERENCE (DAY 2)
Grey Line
 
8:30 - 9:00 am
BREAKFAST - Meet & Greet
9:00 - 10:00 am
Support Services Track
 
Professional Services Track

What's all the buzz about collaboration?
Presented by: Greg Oxton
Executive Director
Consortium for Service Innovation

 
How to Develop Your Path to PS Performance Excellence
Presented by: Jeanne Urich
Managing Director
Service Performance Insight
10:00 - 10:45 am
Support Services Track
 
Professional Services Track

 

  
10:45 - 11:00 am
MORNING BREAK
11:00 - 12:00 pm
KEYNOTE ADDRESS
12:00 - 12:15 pm
Event Wrap Up / Prize Drawing
 

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引用網址:https://city.udn.com/forum/trackback.jsp?no=57878&aid=2933889
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GW 有遠見
    回應給: George Wilson(johnlins) 推薦3


mylauralee
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Merchandiser
凡間
樂在其中

看起來 GW 市長有遠見,跟隨你學啦。
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引用網址:https://city.udn.com/forum/trackback.jsp?no=57878&aid=2934744