Customers are flexible. At least I am.
I had encountered quite a bit hassles to get a Busse Killa Zilla. I was expecting myself to say "That's it. I am through with this knife maker.". But when I held KZ in my hand, I was about to forgive anyone for anything. It has that "Wow!" factor.
So if vendors have what people really like or really want, customers will put up with a lot of abuses they usually won't.