http://www.businessweekly.com.tw/blog/article.php?id=2794&p=1  

http://www.a-to-z-of-manners-and-etiquette.com/office-etiquette.html  

BOOK:

How to Say the Right Things at the Right Time at Work

http://www.ehow.com/how_2320556_say-things-right-time-work.html 

Read more: How to Say the Right Things at the Right Time at Work | eHow.com http://www.ehow.com/how_2320556_say-things-right-time-   work.html#ixzz2IM4mku9D 

How to Say It at Work, Second Edition: Power Words, Phrases, and Communication Secrets for GettingAhead [Paperback]

Jack Griffin (Author) 

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